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Find answers about surveys, rewards, withdrawals, and account management.
Account & Email Verification
Email verification is required before accessing surveys and rewards. If you haven’t received your verification email, check your spam folder or request a new one from your account settings.
Survey Matching & Disqualifications
Survey matches are based on your demographic profile. Disqualifications are determined by provider partners. PollTap profiles help improve qualification rates but cannot guarantee every match.
Rewards & Withdrawal Questions
Completed surveys earn rewards that become withdrawable after a 3–7 day review period. Withdrawals are processed through Tremendous. A minimum balance of $5.00 is required.
Pending Rewards & Review Windows
Rewards enter a PENDING state after completion while verification and fraud checks are completed. Most rewards transition to APPROVED within 3–7 days. Some may require additional review.
Security & Fraud Protection
PollTap uses fraud detection systems to protect your account and payout reserves. Flags may include VPN usage, unusual completion patterns, or account inconsistencies. Contact us if you believe a flag was applied in error.
Technical Issues
If you’re experiencing issues with the platform, try clearing your browser cache or switching to a supported browser. For persistent issues, reach out to our support team.
Still need help?
Reach out to our support team and we’ll get back to you as soon as possible. Please include relevant details like your account email and a description of the issue.
support@polltap.app